Company Response Review Report Review
FRUSTRATED AND DISTRAUGHT

Cynthia Caroline Submitted this review about uShip.com
Review made Live: 1/22/2018 3:41:00 PM
We are extremely frustrated and distraught! We went through U-Ship to have our brand new 2018 Polaris Razor shipped from North Carolina to Florida. It was suppose to be here on 01/18/2018. We are still waiting for it to be delivered. The person who picked it up has turned his phone off and won't respond to any emails. We contacted the police where this person lives and it turns out they know him well. We reached out to U-Ship customer serive which was not helpful and rude. They told us that we are on our own and they were not repsonsible for their drivers or our razor. They don't backup their drivers or do background checks. They are reffering people with criminal records. We put a claim in with U-Ship and we are still waiting to hear from them.
Shipment Details
Origin:
waynesville, North Carolina 28786
Pickup:
Late
Destination:
Saint Petersburg, Florida 33714
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
632116870
Quote or Order Cost:
$398

Car Condition
  • Items were stolen from the vehicle
Company Response
uShip from uShip.com Submitted this response.
Response Date: 1/22/2018 10:18:00 PM
Hi Cynthia I am very sorry to hear about this issue you're having with your chosen transporter. I can see that you have already been refunded in full for this shipment and your claim is currently under review. We ask that you please allow our team 5-7 business days to review your claim. As always, feel free to reach out to us directly at any time via email at support@uship.com or by calling 800-698-7447. We are happy to help in any way we can. Best, Ashley.