No Show/No Call

AZ SHipper Submitted this review about Yellowfin Logistics LLC
Review made Live: 5/7/2021 4:51:00 PM
Yellowfin Logistics, LLC called and told me he is waiting on driver to call back and to not contact any other carriers for transit. Multiple emails sent to him asking for update but same reason given. Bottom line is driver never showed on last day of availability and no return call/email from Yellowfin Logistics, LLC .Should have known I was being played but gave him benefit of doubt. BEWARE!!!

Company Response
Chris Ovuka from Yellowfin Logistics LLC Submitted this response.
Response Date: 5/10/2021 9:08:00 PM
Mr. Abate, sincere apologies- it took us some time to identify you based on the information provided in your review. Your original Shipping Advisor did take sudden sick leave which resulted in your order being transferred to the care of a new Advisor, Athina. She had attempted to reach you via phone and text, but her communication went unanswered. As such, the status of your order was placed on hold until we could successfully confirm your continued interest in having your vehicle shipped. We remain at your disposal should you still require assistance with the transport of your vehicle. Simply respond to Athina at the contact details she provided or reach out to me directly at surge@yellowfinlogistics.com. I’d be very happy to assist. Surge Rains, Operations Manager.