Company Response Review Report Review
bad business

Harry li Submitted this review about Xpress Transportation LLC
Review made Live: 6/27/2017 11:17:00 PM
signed contract on 05/17 for pickup my car on 05/18. no show on the first date, and changed to 05/19. again no show. changed to 05/22. driver refused to pickup my car on 05/22 as he was told to pickup a different car. I cancelled the order after it failed 3 dates. It refused to refund my $100 deposit despite my repeated request. I filled a complaint with BBB, my credit card company.
Shipment Details
Origin State:
Arizona
Pickup:
Never
Destination State:
Washington
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
120372-sg
Quote or Order Cost:
$850

Company Response
Andres Gonzalez from Xpress Transportation LLC Submitted this response.
Response Date: 7/25/2017 2:46:00 PM
im sorry about what happen in our record it shows we gave you back your deposit. some times we dont have control of the carriers we dispatch orders too, as if they can get there early or late.