Company Response Review Report Review
I Feel Like I Was Robbed!!!

Janet Submitted this review about Worry Free Transport
Review made Live: 4/13/2009 6:30:00 PM
I would be very careful of using this company if you have a window of less then 10 days to have your car picked up. I would also say that a quote means nothing to this company. I started trying to make arraingments to have my car transported 2 months ahead of time. They did give the lowest quote,but after paying $200.00 more than the quote to have my car picked up the day I was leaving the state,this transaction became one of the most expensive. Nothing I was told actually happened,other than the car was picked up and delivered,but as far as price and time,not even close. The first CS person actually gave me the first P/U day I should use to have my car picked up by the date I needed. The drop off date wasn't very important. I was told the day I should put as first available and that it takes 7 days to the east coast. I sent the credit card payment,which was processed within minutes and never heard from them. I emailed them 11 days later and finally called them because I would be leaving the state in 5 days and had heard nothing. I was told the car would be picked up on the weekend "...if that would be ok..." I called Monday March 30th in a panic because I was leaving the next day. I was sooo upset,and crying because I had just a few hours to get my car picked up. I was told they hadn't found anyone to pick up my car "...for that price"(after being told for 2 months it would be easy) I asked why no one said anything to me over the weekend...(still waiting on that answer!).Because I was upset and crying with time looming over my head I was asked would I like to call back when I could talk? I was asked would I like to offer a "Bonus to a driver to pick up my car?" Well I now have less than 24 hours before I'm leaving so to get my car picked up I would have to pay the driver $200 more then expected. This was one of the worse experiences I have ever had in my entire 49 years. Worry Free...Not Hardly!!!
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
New York
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
0903110040
Quote or Order Cost:
$975

Car Condition
  • Vehicle was dirty
Company Response
Diane Dahl from Worry Free Transport Submitted this response.
Response Date: 4/17/2009 11:30:00 AM
Janet was told when she tried to book her transport 2 months out that we could not take the order at that time. We could not guarantee that the price would still be valid (prices are guaranteed for 2 weeks). When she did call back to book she was told exactly what is stated in our terms and conditions....normal pickup is within 10 BUSINESS days. She made her car available for a driver on March 24. When we had not fould a truck by March 30....ONLY 4 business days later, she became very upset. The extra money she paid went to the driver for expidited service. NOT TO WORRY FREE. We are very sorry that Janet is not happy with the way her move went, but she was told the guidlelines and did not follow them. If anyone would like to discuss this matter with me feel free to call 888-243-0082. Thank you, Diane, Owner, Worry Free Transport