We are sorry that Wendy's transport did not meet her expectations. We are also sorry that Wendy feels that we lied to her. Our policy not only in our business, but our life is "We have our Ceator to stand before and a clean conscience makes for a good pillow." 1) Our contract states we have 30 days to assign a carrier to a transport from the first available pick up date. Wendy's first available pick up date was 2/18. We had untill 3/18. 2) Wheeler Shipping did indeed give the new contact information to the office. Perhaps it did not get relayed to the driver. 3) Wendy and I discussed the amount and decided that a little volkswagon beetle would tranport for less than a larger car. It would have transported at that price if we could of been patient and waited for a carrier that would move it for that amount. However Wendy decided she needed her car ASAP since she was already there. The only carrier in the area at that time was one the is generally more expensive coompared to most and that was what they would move it for. We presented their offer to Wendy. She accepted it. 4) This is the first that we knew anyone was having a problem with the tracking feature. We will have our webb site tec people investigate.