Company Response Review Report Review
Better Late Than Never

Catherine Ralston Submitted this review about West Coast Auto Transport Inc.
Review made Live: 1/23/2008 9:28:00 AM
Our daughter shipped her car from Ft. Wayne, IN to Toluca Lake, CA. Original pickup date was Dec. 28, 2007. Final pickup date was Jan. 3, 2008. Because of the late pickup, the location for pickup had to be changed to our home in Rossville, IN because my daughter had moved out of her apartment in Ft. Wayne. It was a very frustrating experience. It was difficult for the driver to pinpoint when he would arrive for the pickup. We were given several different days and times for pickup before the car was finally picked up on Jan. 3. The car did arrive in CA sooner than was expected, although late from the original pickup date.
Shipment Details
Origin State:
Indiana
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
510487
Quote or Order Cost:
$885

Company Response
Tabitha from West Coast Auto Transport Inc. Submitted this response.
Response Date: 7/9/2008 3:40:00 PM
During the holiday time we experience from time to time difficulty in pick ups of vehicle due to the increasing volume of customers traveling and working around customers' schedules. We do apologize for the late pick up of Mrs. Ralston vehicle and we do understand her frustration with our company, we do not usually book vehicles that we are unable to pick up at the scheduled time but do to the holidays and the bad weather we were running behind.