Company Response Review Report Review
RE: Car Arrived Damaged-Demanded Cash Upon Delivery

N C Submitted this review about Webster Services (No longer in business)
Review made Live: 3/3/2007 9:58:00 PM
DO NOT USE THIS SERVICE!!!! If you have any thoughts about using this service, THINK AGAIN. The inspection I was supposed to get was never done. The vehicle arrived damaged. Prior to the car's arrival I received a call on Saturday morning telling me that they will deliver the car on Sunday and I must have cash in order to take delivery of the car (effectively holding the car hostage for cash). When they arrived with the car, I asked for the inspection report (they didn't have one) and pointed out the damage. They said it was like that however the dealer proved that was not the case. I contacted Wayne who has been stalling and stalling everywhere from his wife's mother's kid is sick to his friend's mother is in the hospital. I provided a receipt and requested that he pay for the damage. Wayne then says he needs to locate the inspection report and it has been over a month that I have been asking while he is still "trying to locate the inspection report" that doesn't exist. It is apparent he has no intentions of dealing with this nor my claim. I suggest that you don't use his service and go with a reputable one that will provide you with a certificate of insurance and an inspection report and not hold your vehicle hostage demanding cash to deliver it.
Shipment Details
Origin State:
Illinois
Pickup:
Late
Destination State:
New Jersey
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Q0612060108
Quote or Order Cost:
$450

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Wayne Webster from Webster Services (No longer in business) Submitted this response.
Response Date: 8/24/2007 11:11:00 AM
Another person that claims damages 2 months after the car is delivered? I can not resonably pay tfor something that I did not know about for two months. I tell everyon to make sure, including this customer, that the vehicle is checked at the pickup and delivery point. I did find the inspection report from the driver and there was no damge noted by the customerat the delivery end. The customer states that there was a piece of molding on the side of car that came loose. I will gladly follow thru and help any claims of damage if I know abou it. I can not if I am not contacted for months. I transport approximately 40 cars a month. Why do only the ones that are unreasable post comment on here!