I got a great quote to ship 2 vehicles, a car and motorcycle. The car was ready, but the motorcycle was being worked on. During our first conversation, we were asked to put down a deposit of $100 for each vehicle. I explained that the motorcycle was being worked on and I couldn't provide a pickup date, but we would talk on July 20 to revisit and/or update - Wayne agreed to this. For whatever reason, someone shows up at the Suzuki dealership looking to pickup my motorcycle, but no one called me directly to clarify this, nor was this anywhere close to the July 20 date where we were supposed to speak about a new date, not schedule. This was the first of many red flags.
The quote for the car was $650 and we had already put down a $100 deposit. So, $550 was due to the driver upon delivery. Wayne then said that the price was $100 more. Mind you, the driver had the $550 C.O.D. price and we were relieved because we had contacted Wayne who was never available and was the only person that could help us whenever we called. I was then told by the person that if we didn't pay the additional $100 that they would keep the car and put a lien on it. Wayne never returned any calls nor did he respond to any emails sent. We finally got the car and imagine my surprise a few days later I receive a call from the driver and he says he made a mistake in the pricing and that we owed an additional $100. He had his accounts payable person contact me and I told him I wasn't going to pay the additional charge. I then forwarded the emails I had sent to Wayne and I hadn't heard back from him since. We received the car on July 8 and a few days later after speaking with my bank, I cancelled the motorcycle pickup via email, this per the requirements of the contract. I then followed up with a call stating I had cancelled the motorcycle pickup. Wayne has yet to respond to any emails. Oddly enough, he then has another carrier sent to pickup the motorcycle. The bike is not ready, nor is it at the Suzuki Dealership they keep going to, finally this driver contacts me and I tell her that the bike wasn't ready and I didn't schedule or agree to a pickup. This was the second time that they attempted to pickup the motorcycle. There was a 3rd attempt to pickup the bike after I had cancelled and the dispatcher hung up on me when I told her the contract had been cancelled.
Finally, on July 12 there was another charge for $50 which coincides with the cancellation fee mentioned in the contract. I guess Wayne finally got around to reading his email, but still no response. There couldn't have possibly been an administrative service for the bike because I hadn't given him a pickup date and I guess those failed pickup attempts for my bike justifies his admin fee and keeping the deposit. By the time this posts, there will also be a BBB complaint filed. They have also been blacklisted by my bank for making additional charges and if they change their name and attempt any other charges, it will be treated as fraudulent and criminal. This was a horrible experience.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
810441
Quote or Order Cost:
$650
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