Company Response Review Report Review
Think twice

Brian Submitted this review about Webster Relocation (No Longer in Business)
Review made Live: 8/24/2012 3:47:00 PM
Very poor experience with the company. Had two cars to transport. Initially signed up to ship at $950 per car. Wayne stated car would be picked up by the time we left Ohio. Window for pick-up was ten days, but had called to make arrangements 10 days before the start of the window. At initial call was told not to listen to other offers from other trucking companies stating they had a car in the area and availability to pick up my cars, and to call him in 10 days (10 days before final deadline for pickup). After calling him for several days in a row, he suddenly became a believer in "always having a back up plan." My car eventually was picked up four days after my final deadline and four days after I left the state. Had to burden others to take care of my car pick-up. Final price to have the cars picked up and delivered was $600 more than the initial agreement price for a late and stressful delivery. One car had a dent in the back at delivery. All this "Christian company", "trust us," in the end was garbage as suspected. Actions speak louder than words, and I would allow this action to caution me and think twice about using the company. The only problem is all these brokers work within the same small circle, so it's a damned if you do, damned if you don't situation. I'd drive myself instead of using any of these companies in the future, and suggest it if time permits.
Shipment Details
Origin State:
Ohio
Pickup:
Late
Destination State:
Nevada
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Wayne
Quote or Order Cost:
$1500

Company Response
Jarred from Webster Relocation (No Longer in Business) Submitted this response.
Response Date: 11/13/2012 7:09:00 PM
I m sorry he is upset, but we tried to pickup his vehicle multiple times prior and timing schedules with the customer caused issues for pickup. As far as having a backup plan, I recommend that for everything when it comes to moving. That would mean if you have to leave, check to see if there is someone that we may pick up from. I know the transportation of cars is not a perfect science and we are working on making it better. Thanks and God Bless. Wayne