Review Report Review
Poor Communication/Poor Customer Service

Matthew Wilson Submitted this review about Weber Auto Transport
Review made Live: 7/27/2011 7:35:00 PM
Wth the exception of Brenda, the organization as a whole seemed not up to the task.

Issue 1: When I arrived at the port to drop off my vehicle, the payment to the carrier had not been made despite them having received my payment over three weeks prior to my arrival at the port. This delayed me for almost 2 hours.

Issue 2: The car was not delivered on the first date I was given and no one called me to inform me that it would not be delivered on that day. It was only after repeated calls to the driver's cellular (never answered), the dispatcher, who answered once beut never again, and to Weber that I finally told that the car was never picked up in LA because the driver did not have the paperwork required to make the pick up.

Issue 3: Finally after all that got worked out I was told that the car would be picked up on friday. delivered on Saturday, and that I would get a confirmation of that. I got an email on Friday stating that the car would be delivered on Wednesday of the previous week! Then of course no phone call from Weber verifying that the care got picked up and would be delivered on Saturday as I was told, then of course the car did not show up on Saturday but on Sunday.

Brenda promised that she would deal with the driver and the dispatcher. I got the impression from her that a great deal of this was caused by them. They however were not responsible for making the payment to the carrier, nor were they responsibile for failing to communicate with me when problems manifested themselves and they were certainly not responsible for what I would call an apathetic attitude on the part on the gentleman that was to authorize or make the payment or Jenna.
Shipment Details
Origin State:
Hawaii
Pickup:
Late
Destination State:
Utah
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
505398
Quote or Order Cost:
$1499