Company Response Review Report Review
Why you should never use Viking to Transport you vehicle

AGG Submitted this review about Viking Auto Transport
Review made Live: 7/11/2011 2:20:00 PM
The price will initially entice you, as it did me - HOWEVER, I ended-up spending MORE BECAUSE I TRIED TO USE VIKING. My car was never picked-up, let alone delivered. Not only did I have to cancel my order and loose my $100 deposit, but the entire transaction cost me more time and more headaches than money. The problem was this: Tony, the dispatcher, was so unapproachable - after taking my money, I could never again reach him on his phone, and he would reply to my emails with literally one word answers. With this lack of communication, HE CAUSED ME TO breach my contract with him (by not being clear when a carrier was finally assigned - after 2 whole weeks - and causing me to miss the 'scheduled' pick-up of my vehicle) - then using this, of course, to not refund my $100 deposit. Just to be clear, in the end, I lost time, money, sleep - and still had a car to move. Please don't make this same mistake. My advice is to go with you gut (I should have), and choose someone who is available and openly communicates with you from the beginning - someone you TRUST. Good luck!
Shipment Details
Origin State:
New Jersey
Pickup:
Never
Destination State:
Louisiana
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Tony @ Viking
Quote or Order Cost:
$725

Company Response
TONY D. from Viking Auto Transport Submitted this response.
Response Date: 7/14/2011 12:44:00 PM
We at Viking Auto regret that your car was not picked up on a timely manner. You did not mention in your review that we provided you with three different prices to move your car, and you chose the least expensive, it was explained to you that the price that you were choosing was the cheapest, so your car was last in line, since there were other cars paying more to drivers. This was all explained to you at the beginning, but you still chose the least expensive way, that usually takes longer to pick up the vehicle. If you could have waited two more days we had a driver for you confirmed to pick up your vehicle. But when we spoke to you, you told us that you did not wish to wait that you would make other arrangements.And your deposit has been refunded infull. R.H.