From ON and never arrived
Jayson
Submitted this review about
Vehicles in Motion
Review made Live: 10/9/2015 4:00:00 PM
Hi everybody,
This is the forth time i post my review here because VIM removed my first 3 reviews saying they cannot find my order. Now im writing this done, my order number is #SW855A42415.
ShortVersion:
-They took my car 5 months ago and walked away not shipping my car.
-They removed my review saying I am not their customer while texting me not post bad review.
-During The shipment i have to deal with drivers, ask for updates from drivers etc, by myself.
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Full Story
I shipped my car with VIM. My contact is Steven.
First, about charge.
When we settled the shipment, the price was $1700 CAD. 2015-04-24, they charged my credit card $1788CAD saying there is a 5% surcharge. Because they are charging from US dollars machine. Surcharge sometimes is reasonable, but it will be good if they mention it before and tell me it will be us dollars.
PickUp
The scheduled pick time is May-09-2015, and it was delayed by 1 day. This is a reasonable delay and I can accept that.
Shipping.
Today is oct-08-2015, 151-day after picked up. I have not received my vehicle yet.
During the shipment, they had given me some very weird and illogic updates, including but not limited to:
2015-05-19: 'They are picking up 2 units for me today and should be on the road by morning, then it should only take 4-5 days' (and the truck is still in Toronto)
2015-05-28: 'It will be in Edmonton this weekend. Then going to vancouver, looking at next week delivery in Vancouver.'
2015-08-10: 'Yes. The driver said that hes leaving wed' I asked 'leaving From?' they said 'Ontario' etc.
On 2015-09-27 night, i saw someone had same experience posted review on this website. so i wrote down my experience too. Next day,I got an email saying my review has been removed because the company cannot find I am their customer. Ironically, at almost the same time, i get a text message from them saying 'Posting bad review's on the internet is not helping.'
And Then, they just walked away and saying they are not shipping my car anymore. Basically, they took my money and car and just leave.
And one more thing, about the customer review on their own webpage. I dont know how they collect those customers' reviews but that webpage is only for their own company and i did not find a place to write my own review.
I tend to not blame ppl, maybe it is just my bad luck to get delayed this time, but giving wrong updates, removing my reviews instead of apologize and walking away from the job is definitely not a good service provider will do.
Till now, i dont know what to say. I have to go and find my car.
Good luck everyone.
