Company Response Review Report Review
very poor communication

Charles Submitted this review about United Road Services, Inc
Review made Live: 2/23/2009 2:30:00 PM
Placed and paid for auto transport 2-1-09 Recived car 2-19-09 Would have not knowed car had been picked up, but seller called to let me know.united road sub-out to autocarry who transported car,Communation with either co.was zip.When i called no one from either co.could not tell me anything, I did recive car, I am thankful for that.sales SAID IN ADD, YOU WILL BE CALL IN ADVANCE TO ADVISE TIME, AND DATE OF DELIVERY,DRIVER called 7-10am on feb.19 HE was unloading car in LOWS PARKING LOT. VERRY POOR COMM.I will not use again.
Shipment Details
Origin State:
New York
Pickup:
On Time
Destination State:
Mississippi
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5901754
Quote or Order Cost:
$730

Car Condition
  • Vehicle was dirty
Company Response
Pamela Adkins from United Road Services, Inc Submitted this response.
Response Date: 3/9/2009 2:35:00 PM
Charles, we apoligize that you were unhappy with the services you were provided by our company. As you stated in your review, the order was placed on 2-1 and delivered on 2-19, even with unexpected carrier delay, the vehicle still delivered within the 14 business day window that was given.