Company Response Review Report Review
Communication

Gerry Brown Submitted this review about United Road Services, Inc
Review made Live: 8/12/2014 7:55:00 PM
The only problem, which was a major one, I had was the lack of communication as the primary contact did not return my calls which caused me extra costs as I could not determine when the car would arrive at it's final destination. I therefore had to spend extra money on hotel and airfare.
Shipment Details
Origin State:
Illinois
Pickup:
On Time
Destination State:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
22281140
Quote or Order Cost:
$1385

Company Response
Pamela Adkins from United Road Services, Inc Submitted this response.
Response Date: 11/19/2014 11:22:00 AM
We regret to hear that the customer was not happy with communication on his order. The customer dropped his vehicle off at the terminal on 7/10. The eta for delivery per the original reservation that the customer was given prior to booking was 7/28. We delivered the vehicle 6 days earlier than the original eta on 7/22. Customer service was in constant contact with the customer throughout the transaction.