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Poor Service!!

Michelle Harrison Submitted this review about United Road Services, Inc
Review made Live: 8/8/2014 12:28:00 PM
Ok so, I contacted United Road after a failed attempt with another carrier. I was trying to ship my vehicle from New Jersey to Nellis Air Force base, Las Vegas, Nevada. After reading so decent reviews I thought that this was the company that I wanted to go with. Boy, that was a mistake! I paid them up front, which was another huge mistake because now they have my money and I'm stuck.

I dropped my car off at one of their local terminals in Cinnaminson New Jersey on July 16th, and it took them over 10 business day before my car was even picked up from Jersey. They state on their website and even on their email confirmation that you receive that it can take from one to ten business days. I contacted them repeatedly to obtain information about the status of my vehicle. I called my POC and was not contaced directly until I emailed my POC. On the tenth day, I spoke with customer service in which I was told that I can cancel the order or just pay extra for a firm delivery date. I'm thinking b*tch, I already paid you over $1400 and already lost two weeks of time. I just got stationed at Nellis and my vehicle is needed for work! I asked to speak to a supervisor and was told she would call me back. To the supervisor's credit, she did call me back and told me that they were working the issue. On July 30th, I received an email and a phone call stating that my vehicle would be picked up from New Jersey and taken to Romulus Michigan and my car was to leave Romulus on August 7th for delivery to Vegas on Thursday August 18th. Well, I got a call yesterday, August 7th, saying that the driver's truck is broken and they have to find another carrier for my vehicle. I called today August 8th, and was told that they are still trying to find a driver.

It's August 12th and I was told today that my car is stilll in Romolus and that a driver has finally been assigned but my car won't get to Vegas until August 28th!!! I dropped my car of on the 16th. Are we still in America??? It didn't take my car that long to be shipped from Japan to Turkey. I've researched the CEO and COO both named Kathleen McCann and Mark Anderson. I'm gonna try to contact them because this is ridiculous! How in the world does it take 6 weeks to ship a cat from Jersey to Vegas!! Is it being delivered by horse and carriage?
Shipment Details
Origin State:
New Jersey
Pickup:
Late
Destination State:
Nevada
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
22423109
Quote or Order Cost:
$1448