Company Response Review Report Review
They were late with my shipment and delivery and did not fulfill whole order

Jennifer Kimbrell Submitted this review about United American Auto Transport
Review made Live: 7/29/2015 5:41:00 PM
This company contacted me to ship my vehicle from Florida back to Illinois after my transmission went out. They were supposed to ship my vehicle with transmission. When I originally spoke with them they told me my vehicle could be picked up the same day or the next day. They called me back two days later and told me that the wench on the truck broke so they would have to get a different truck and that the price of shipping would be more than originally quoted to me. My vehicle got picked up five days later than it was supposed to. They were supposed to coordinate with the shop in Florida that my vehicle was at so he could give them the transmission. The owner of the shop waited around for them to come on a Saturday and they never showed up. They came on a Sunday when the shop was closed. I was not aware of this. It took four days to my vehicle to make it back when I was told it would take two. When my vehicle arrived they did not have the transmission. I called the company and they literally told me that it was not their problem. I had to pay to have my transmission shipped through another company.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Illinois
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
131040-VR
Quote or Order Cost:
$1000

Company Response
Ralph Bedford from United American Auto Transport Submitted this response.
Response Date: 8/25/2015 1:27:00 PM
This review is just completely ridiculous. As you can see, most negative reviews have to do with delays on the drivers part. Delays are not something that we, UAAT, have any control over. There are real conditions that drivers face, IE mechanical failures, weather issues, bad traffic, etc. it wasn't our fault that mechanic shop didn't have your transmission ready inside the car for pick up.