Worst Company Ever
Houlihan
Submitted this review about
US Star Trucking LLC
Review made Live: 9/26/2025 7:13:00 AM
I reached out to a website online to request transportation of my son's car from Long Island, NY, to Tampa, FL. This website enables transport brokers to bid on jobs, aligning them with a driver, and ultimately, the broker receives a commission for arranging the transportation. It appears that US Star Tracking gets a 25% of the total transport booking fee. Once I placed my request online, I received texts and emails from numerous companies. US Star Trucking offered the best rate. James Hunt from US Star Trucking reached out to me on August 1, 2025, and I received a contract for the transportation of my son's car on August 4, 2025, for $550.00, with a $100.00 transport fee for my son's car. On August 5, 2025, I signed the contract and returned it to James for pickup on August 10, 2025, with delivery scheduled for August 12, 2025.
On Sunday, August 10, 2025, I reached out to James at 5:12 p.m. to ask when the car would be picked up. At that time, he informed me that he did not yet have a driver.
Monday Morning, 08/11/25, I reached out to him again, and he again told me that he did not have a driver. He also stated that the price quoted to me was too low and that he could not find a driver to do the job. Mind you, I had placed my son on a plane back to the University of Tampa on Monday morning, and all of his possessions were still in the car in New York.
At this time, James informed me that the drivers do not work for him and that he needed to adjust the price. I told him at that time to cancel my request, and I would figure out what to do next. My husband and I were considering driving the car ourselves because my son had none of his belongings and we could not wait any longer. James then told me that if I cancelled, I would have to pay a $200.00 cancellation fee.
James sent me a new contract for a total of $1050.00, with $250.00 being the broker fee. The price had doubled. I asked again if I canceled, would you be charging me $200.00 to cancel? He said yes. I had to go with him, and he knew it, or I would be out $200.00. My husband then called him, and we were on a three-way call with him (myself, my husband, and James, as we were both at work). In the conversation, he told us he was in Turkey, when in fact he was in Tennessee. Personally, I think the man is full of lies.
The contract was signed, and the pickup was scheduled for Monday, August 11, 2025, with delivery on Wednesday, August 13, 2025.
The car was picked up on Tuesday, August 12, 2025, and delivered on Wednesday, August 13, 2025.
When I received my credit card bill, James not only charged me the $250.00, but he tacked on an additional $10.00, making my broker fee $260.00. I initiated a chargeback on my credit card, which was ultimately found in my favor. James began emailing me on Tuesday, September 24, threatening to take me to court and that I would be responsible for all of his fees associated with the case. I responded to him that he needs to deal with the credit card company. I then called the credit card company and was told the case was closed in my favor and that James Hunt from US Star Trucking, LLC, never responded to them.
I believe that this company was well aware that the original price was too low, and they took advantage of me. I filed a complaint with the BBB, and I am shocked at the number of complaints from people who had the same experiences I did.
