Great service from Jason and Lily
Yinan
Submitted this review about
US Freight Master
Review made Live: 8/29/2026 12:00:00 PM
I had a good overall experience with the broker, and I especially appreciated the assistance from Lily and her supervisor, Jason. I would like to share my experience as objectively as possible.
When I first requested a quote, the initial price was lower, and it increased somewhat later in the process. However, once I signed the contract, the price did not change again, which I appreciated.
There were some changes and communication issues with the driver assigned to my shipment. The original driver information I received was later changed, and the new driver asked me to bring my car to a specific pickup location about 8–9 miles from my home. I asked whether a closer location was possible, especially because my previous car-shipping experience involved a pickup much closer to my home, but the driver declined. I contacted the broker about this, and Lily and Jason made an effort to communicate with the carrier. In the end, the pickup location remained the same location designated by the driver.
The pickup was scheduled for Wednesday, between approximately 8:00 a.m. and 12:00 p.m. I waited for the driver that morning, but I did not receive any update. I continued waiting until around 2:00 p.m. and still had no information. I then contacted the broker rather than the driver. The broker contacted the carrier and told me the driver said he would pick up my car that evening, and shortly afterward I received a call from the driver and the driver told me he was at the pickup location. The driver was willing to wait about an hour while I drove to the designated pickup location, which I appreciated. The car was successfully picked up that day.
After the car was picked up on Wednesday, the driver told me that the estimated delivery date was Monday and that he would call me on Sunday to give me advance notice. I waited throughout Sunday and kept my phone with me because I was expecting his call, but I did not receive a call from him that day.
During the entire transportation period from Wednesday afternoon to Monday morning, I had no communication with the driver.
On Monday afternoon, I contacted the driver myself to ask about the delivery. At first, he did not seem to remember who I was. He told me that he would get back to me in a couple of hours. When he called me back later, he told me that he had called me “many times” and that the car would arrive that evening. The car eventually arrived at around 10:00 p.m.
Before my friend received the car on my behalf, we had a total of seven phone calls on Monday, all related to coordinating the delivery. I called the driver four times, and he called me three times. These seven calls were all made before the vehicle was received.
Because the driver repeatedly told me that he had called me “many times,” I was simply confused by that statement. I checked my call history afterward, and the records showed three calls from him and four calls from me before the vehicle was received on Monday. I also checked Sunday, the day he said he had called me, and there was no call from him recorded that day. I am not making any assumptions about his intention; I am simply describing what my call history showed.
The delivery itself was completed successfully, and I appreciate that the driver coordinated the final delivery with me.
Overall, I was satisfied with the broker’s service. Lily and Jason were responsive and made an effort to help when I had difficulty communicating with the driver, including contacting the carrier when I was unable to get an update. I appreciate their assistance throughout the process.
My comments above are simply intended to provide an accurate and objective account of my experience with the shipment.
