Dear Gary Teise, Thank you for sharing your feedback. We’re genuinely sorry to hear about your frustration and want to address your concerns directly. First and foremost, we never intend to mislead any customer. Like all brokers in the auto transport industry, we provide initial quotes based on current market conditions, but pricing can vary depending on availability and carrier demand — especially on short notice or less common routes. In your case, we understand the timing was urgent, and when the original carrier couldn't confirm the pickup, we immediately worked to secure an alternative solution the same day, which unfortunately came at a higher market rate. You were informed of the new rate before confirming the booking, and we proceeded only after receiving your approval. We are pleased to hear that the driver delivered your vehicle safely and professionally. We take pride in working with qualified carriers who provide excellent service. We do not condone or practice “bait and switch” tactics. Our goal is always transparency and communication, even when market conditions require adjustments. However, we acknowledge this situation was stressful, and we’re reviewing how we can better manage expectations around pricing and same-day changes. We appreciate your feedback and will use it to improve. If you'd like to discuss this further, please don’t hesitate to reach out to our support team directly we’re here to help. Sincerely, Customer Relations Team US Freight Master