This company is nothing but scammers and fraud artists. I contacted them two months in advance to transport my car from New York to California. They sent me a written quote for $900, and I scheduled my car to be picked up on February 27 between 7:00 AM and 12:00 PM. I was also charged a $250 deposit.
However, they never arranged the pickup. I called “Ben Harmon” (which appears to be a fake name) at 10:00 AM, and he told me he had forgotten. I explained that I had a flight to Los Angeles at 7:00 PM, and he said he would schedule the transport immediately.
About 30 minutes later he called back and said the cost would now be $1,500. I reminded him that I had a written contract for $900, but he said prices change daily. Meanwhile, they already had my deposit and could have booked the transport earlier.
When I asked for my deposit refund, they refused to return it.
Later I discovered that US Car Go Freight Logistics LLC is only a broker, not the company actually transporting the vehicle. They simply hire another carrier to do the work. In my case, the actual carrier was Express Line LLC (267-332-0595).
They did not pick up my car until 8:30 PM, and I had to leave for my flight. They also never told me to remove my toll device from the car, which resulted in an additional $400 in toll charges.
In total, this move ended up costing me about $1,900.
Before hiring this company, check their record with the Better Business Bureau. They have over 60 complaints and an F rating, the worst possible rating, and they do not respond to BBB complaints.
My advice: be very careful before doing business with these clowns.
Shipment Details
Origin:
Westbury, New York 11590
Pickup:
Late
Destination:
WEST HILLS, California 91307
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
46894318
Quote or Order Cost:
$1900
Car Condition
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