SCAMMERS - US CAR-GO Freight

Ryan A. Submitted this review about US Car Go Freight Logistics LLC
Review made Live: 8/7/2025 5:10:00 PM
DO NOT USE THIS COMPANY! IT IS A SCAM! IT IS A SCAM! IT IS A SCAM! IT IS A SCAM! You have been warned. I did everything right. Followed up with dozens of emails, texts, calls and paid my deposit. I am happy to provide proof. They were supposed to be here at 2:00PM today. Yesterday, they confirmed they would be here at 2:00PM today. All morning they told me "they were working on it". Just now, at 3:29 they sent a text saying: "I'm sorry, but there has been a price change due to limited driver availability on this route. The current market price is higher. If you'd like, I can send a driver right away who can pick up your vehicle, but payment will be $1,000 upon delivery. Would you like to proceed. (see photo). This is after the text they sent me at 3:20 that said, "The driver can pick up your vehicle in 30 minutes, if you're able to pay $1,000 upon delivery. Including the $250.00 deposit you total cost would be $1,250. Please let me know if you'd like to proceed." We had a written, signed contract for $550, and I paid my deposit. We fly out at 6AM tomorrow and now will have no car for my son at college. DO NOT USE THIS COMPANY! You will regret it. This is the scam - they tell you they'll come for a set lower price. They will NOT! They put you in a bind so you have no choice but to pay the higher cost or be without a vehicle at your new location.

Company Response
Alex Brown from US Car Go Freight Logistics LLC Submitted this response.
Response Date: 8/8/2025 3:30:00 PM
We’re truly sorry to hear about your experience, and we completely understand how frustrating and stressful this situation must have been, especially with travel plans and a college deadline involved. Please know that it was never our intention to put you in a difficult position. That said, we do want to clarify a few points. As stated in both our initial communication and in the signed contract, the quoted price is always an estimated rate based on current market trends and driver availability at the time of booking. This is standard practice in the auto transport industry, as rates can fluctuate—especially on short notice or routes with limited driver coverage. We understand that a price change after confirmation can feel unfair, but unfortunately, this sometimes happens when a carrier isn’t secured in time or market rates shift. We did try to communicate the change as soon as we were notified by the driver. Again, we apologize for the inconvenience caused and sincerely regret that we couldn’t meet your expectations. If you would like to discuss this further or need assistance with another option, we’re here to help. — Us Car-Go Freight Team