Company Response Review Report Review
Integrity

L Hancock Submitted this review about UFirst Auto Transport
Review made Live: 5/4/2014 4:32:00 PM
Wow! The number of companies that contact you when you sign up to ship a car. Unbelievable. Anyway, once I had decided to use UFirst I began telling the other companies I had made my decision. Their response was to tell me that my car wouldn't be picked up on time and that the price would not be honored when push came to shove. I called Greg Dipietro at UFirst and told him what his competition was saying. He told me that it did occur in the "industry" but assured me it wouldn't happen with his company. He told me to check their reviews to ease my concern. I signed my contract with Ufirst on 4/11/14. After 10 days had gone by with no contact from UFirst, I called for a status update. It took several phone calls to Greg and someone in the office named Christina to be told scheduling should happen soon. Finally, Greg Dipietro called me on 4/29/14 to say they could have someone pick the vehicle up in a couple of days but that it had gotten busy and they couldn't do it for $1345, it was now going to cost $200 more. I reminded him of our original conversation where he assured me this wouldn't happen. He shrugged his shoulders and said "what do you want me to do?" I said it wasn't my fault they hadn't picked the car up yet and I wanted him to honor his contract. His response was "prices have gone up, I'm not in business to lose money and I'm not going to pay money to have your car shipped." I will give him credit for having a set of stones though. He still tried to tell me that no matter where I went it would cost that much to have it shipped so I might as well use him. Hmmm let me think.......they stall me for three weeks and then try to raise their prices by 15%??? I'll go back to the drawing board and go through the whole process again before I give UFirst any money.
Shipment Details
Origin State:
Maryland
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1393027 / Dipietro
Quote or Order Cost:
$1345

Company Response
Don from UFirst Auto Transport Submitted this response.
Response Date: 5/22/2014 3:43:00 PM
This CLIENT ASKED US to book his shipping at a lower rate. He was told from the start that lowering the price might mean his pick up will take a little longer as we are heading into peak season and we would have to wait for cancellation or a spot to open up. He said he was fine with it and was in no rush. After booking he continually contacted us for status on when his pick up will be as well as multiple email correspondence. We tried to explain to this client how price can affect his pick up and if his shipping was urgent it would be best for him to pay the standard rate which is what we originally quoted him. He refused and chose to cancel at no charge. We did not change his price by 15%. We simply did what HE asked us to do.