Company Response Review Report Review
Untruthful company who scams - STAY AWAY.

Gennaro Submitted this review about Truthful Transport Inc.
Review made Live: 6/10/2025 10:30:00 AM
I wish I could leave 0/5 stars for Truthful Transport and Rose Trucking LLC USDOT Number: 3211101 because they are everything but truthful. When I called Nicole Dernick I specifically asked for a driver who is reliable, professional and can understand / speak English so I could talk to him about my vehicle. She reassured me that my asks were doable and my vehicle for sure was in good hands. Well, that was absolutely untruthful. This company is a broker who uses another broker. I ended up speaking with more than a handful of individuals throughout this whole transaction and yes, some that didn't speak English which made it difficult. After unreliable schedules, the seller of the vehicle calling me saying my vehicle is about to fall off the transport truck, being yelled at on the phone, threatened and hung up on my vehicle finally arrived but damaged! For awareness - I know the seller of my vehicle, everything was documented (mileage, pictures, videos, etc) it was also sold on a high end site that also documented every single little thing. My vehicle arrived with 6 additional miles, pouring oil (over a 1/4 of a quart of oil by just sitting overnight) and overheating. When I contacted Nicole she gave me the carriers insurance information. I called just to be told that carrier hasn't had that insurance in over 6 years and it's expired. Contacted another insurance provider I found online - they advised me I had to go through cargo insurance. Now I submitted a claim and have been reporting this scamming company called Truthful Transport on every platform I'm able to including BBB. Furthermore, the driver showed up and didn't even give me a single piece of paper. I've requested Nicole Dernick and her husband Todd Dernick to help make this situation right because as it stands now I have an inoperable vehicle that was damaged on their watch. I would stay very very far away from this broker unless you want untruthful, unreliable and unprofessional service. ****furthermore - Nicole the owner of Untruthful Transport continues calling, texting and threatening myself and my business partner for leaving honest reviews of the experience we had with her company****
Shipment Details
Origin State:
Ohio
Pickup:
On Time
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
52417563
Quote or Order Cost:
$800

Company Response
Todd Dernick from Truthful Transport Inc. Submitted this response.
Response Date: 7/14/2025 7:40:00 PM
This car was picked up the same day the order was placed and delivered from OH to Fl within 72 hours. Insurance information was provided accurately to address the customers concerns, and a claim was filed and is in processing with the carrier's insurance. The above caller id screen log of our clients' names is a "Spoof". These people represented above have never made those calls. Our company professionally responded asking any fake reviews of non-customers be removed. Our company has one linked in profile. The claim for the customers concerns have been addressed and are being handled by the Insurance Company.