Horrible

toni stein Submitted this review about Trusty Transport
Review made Live: 4/10/2019 9:25:00 PM
DO NOT do business with them.....They say they are family oriented and for the military...They are NEITHER!!!!!!!!!!! They quote one price and do not keep to it. Robbie promised the price would not go up. The car was not picked up on time even though they had a month to schedule it. It was for kids in the military. The do not answer the phone, texts or emails. They do not care about you as a person. By the time the car was actually picked up the price went up $300. They did NOT call to see if that was o.k or not. They obviously think people have money trees in there back yard. I was told upon delivery if I don't pay the money the car would be put in storage. Robbie and Johnny are out for themselves. NOT MILITARY DO NOT CALL THEM they SUCK!!!!! If I could give the a negative 10 I would

Company Response
Robbie from Trusty Transport Submitted this response.
Response Date: 5/7/2019 1:47:00 PM
We quoted this in Nov. AZ to OH "reverse snowbird" freight. Snowbirds coming to AZ for the winter. We need freight out to cover fuel costs. They kept delaying shipment until April when it becomes the opposite. We couldn't honor same price 5 months later but offered a cheaper price including a military discount. Also diesel is $1 more per gallon. She got mad and cancelled and hired 2 different brokers. We actually bought the contract from one of the brokers which paid us $150 more and the broker made $150. She actually cost herself $225 more for trying to make us honor a 5 month old quote out of season. Hire a carrier and save yourself money.