Company Response Review Report Review
Don't fall for their low price bait and switch!!

Brad Submitted this review about Trusty Transport
Review made Live: 10/6/2015 1:52:00 PM
These guys are ridiculous!! I got a bunch of quotes Trusty Transport was one of the lower ones. I decided to go with them and completed the online form. Expecting to get an email confirmation or response I check throughout the next day. Nothing. Finally I contacted them to make sure they got it. Their only reply was "Yes, we're working on it".
After another couple of days with not update I contacted them again...Same reply.
After another couple of days still no update, I started looking for someone else since I was getting the feeling this was going no where.
I ended up going with another company that was about 200 dollars more but they were still the next cheapest option and in 2 days they had a carrier confirmed to deliver my car.
It was supposed to be picked up that next day and delivered 4 days later.
This is where the real mess cam into play that showed how jacked up this Trusty Transport company is...
I got a call the day after it was picked up saying they would be there that evening. I was really surprised, it was 3 days earlier than I was told originally.
The company showed up and said I owed them almost $850, I said no, I was told the driver would get $600. He called his contact, I called mine. We couldn't figure out what was going on.
My guy called me back a couple min. later and said he figured it out, and he was right, these guys were booked by this Trusty Transport company without my knowledge!!!!!! They told me the shipping would be $400 and when that didn't get picked up by a shipper they kept raising it until it did to get it booked. Without telling me a thing. Then they even booked it without telling me anything. Completely ridiculous way of doing business!!!! Steer clear of these guys, they have no idea how to run an honest business. Don't fall for their lower price scam!!
They were never supposed to pick up my car, they beat the other guys to my car and luckily I still got it delivered, title and all. I was just very lucky. So the other guys that were supposed to pick it up got screwed out of a job on this one.
I was so pissed, so were the drivers. At least we all understood the problem was Trusty Transport, and we settled with them getting the $600 I was going to pay and not giving these guys anything since they screwed the whole thing up!!!
I just got very lucky and still got my car, you may not be so lucky if you go with these guys!!! Stay away!!!
Shipment Details
Origin State:
Ohio
Pickup:
On Time
Destination State:
Kansas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Robbie Anderson
Quote or Order Cost:
$400

Company Response
Robbie from Trusty Transport Submitted this response.
Response Date: 10/14/2015 8:16:00 AM
Please look at this review. No ID#, price of 400, None of our reviews are whole #'s like 400, all have an ID#, this review is from a competitor, we disputed this review to no avail, maybe we need to become a sponsor of this site. Maybe we will start having friends and relatives place positive reviews in our favor and give negatives about the competition. We also do not compensate customers $25 for positive reviews like many others on this B.S. site.