Company Response Review Report Review
FRAUD - DO NOT USE THEM!

CM Submitted this review about Trustline Carriers
Review made Live: 5/30/2025 2:08:00 PM
?? 1 Star (Only because zero isn’t an option) – BEWARE: FRAUDULENT COMPANY FRAUD ALERT! DO NOT USE TRUSTLINE CARRIERS. THEY WILL TAKE YOUR MONEY AND PROVIDE NOTHING IN RETURN. This was by far the worst experience I've ever had with any transport service. Trustline Carriers completely failed to deliver on the contracted service, and in my opinion, they operate with dishonest and predatory business practices. I was quoted $900 by an associate named Charlie Davis to transport my vehicle from Los Angeles to Chicago. Everything seemed smooth initially—Charlie was responsive via text, and after paying a deposit, he confirmed the pick-up date of April 25. He promised I’d receive driver details by April 24. But on the evening of April 24, I still hadn’t heard anything. I reached out, and Charlie admitted he couldn’t find a driver at the agreed-upon price and then tried to upcharge me to $2,000—more than double the original quote! I declined, of course, and expressed my concern. Charlie assured me, "Yes, I guarantee it will be picked up on the 25th." That was a lie. On April 25, no driver showed up. Charlie ghosted me and passed me off to his so-called supervisor, Jack King, who told me they now had seven business days to fulfill the contract. I asked where that was stated in the contract—they couldn’t show me. Jack got defensive and hung up on me, and when I called back, he yelled, “WE HAVE 7 DAYS, DEAL WITH IT!” I followed up daily for updates—zero response. When the seven business days passed, I asked for a refund, as Jack had promised. His response? "You can get a lawyer if you want." Absolutely appalling. They never delivered the service, kept my deposit, and now I'm having to dispute the charge with my credit card company due to their fraudulent behavior. DO NOT TRUST THIS COMPANY. They lie, ignore contracts, disappear when things go wrong, and treat customers with total disrespect. This was not just bad service—it was a scam.
Shipment Details
Origin:
LOS ANGELES, California
Pickup:
Never
Destination:
Illinois
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
30441033-TR Invoice #001573
Quote or Order Cost:
$900

Company Response
Ziyodjon Toshtemirov from Trustline Carriers Submitted this response.
Response Date: 1/24/2026 3:44:00 PM
We’re very sorry to hear about your experience and take these concerns seriously. Vehicle transport involves coordinating with independent carriers, and while initial quotes are provided in good faith, they are estimates until a carrier is confirmed. Any pricing adjustments are communicated and require customer approval before proceeding. We strongly dispute the characterization of our company as fraudulent or dishonest. Deposits are applied toward dispatch efforts, and we work to resolve any service issues through proper channels. We encourage you to contact our support team directly with your order details so we can review the situation and address any legitimate concerns fairly and transparently.