Company Response Review Report Review
Car gone

David Allen Submitted this review about Tristar Trucking
Review made Live: 2/2/2011 12:38:00 PM
On December 13th I contracted with Tristar Trucking and paid a deposit for the transporting of my vehicle from Los Angeles to Interlochen, Michigan. They SAY they farmed it out to BPB Trans Corp and on Dec 27 I was called from an unknown location to say that the car would not be delivered per the contract but would be placed in storage in Detroit and that I could retrieve it at some point even though a cashier's check for the delivery was waiting for the driver at the point of delivery. Tristar's & BPB's subsequent demands by phone evolved from insisting that I travel to Detroit with cash to pick up the vehicle to the current instruction that I must wire funds to a bank account to secure the car, and at a subsequent point, I will be informed of a location in Detroit where I could find my car. This arrangement seemed considerably suspect, especially since last names of individuals and a location of storage are information that Tristar has refused to share. Because of the suggestion that the car was being held the car in Detroit, I asked the Michigan AG's Office of Consumer Complaints about the appropriateness of this proposal and was advised that it was quite irregular and to not follow these instructions. I am still in northern Michigan without my car six weeks after putting a deposit down for its delivery, and am pursuing governmental and legal recourse to get my car and hopefully spare others this experience. Speculation is that it's in a chop shop in Detroit by now; if you want a car to disappear as well as some of your money, get in touch with these folks.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Michigan
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Order #41313
Quote or Order Cost:
$950

Company Response
carl from Tristar Trucking Submitted this response.
Response Date: 2/11/2011 4:06:00 PM
This is an out and out lie, the car is not stolen and the customer knows who and where the car is , they do not want to pay the bill and tried to collect from the insurance company for a stolen car, even though they knew the driver and his phone number and was in contact with him constantly.