Company Response Review Report Review
What a way to treat a customer...Wow just Wow

Surrogate Dibble Submitted this review about Transport Connection
Review made Live: 4/9/2014 5:48:00 PM
Yesterday 7 April 2014 I read some great reviews about Bill of Transport Connection. So much that I made the decision to use his service so I sumitted for a quote.

The quote was to move my 75 Datsun 280z from WA to AL.


This morning I received the quote via email $915 standard, $1065 expedited and $1580 Enclosed. Quote is good for 2 weeks.

I had a some questions so I contacted Bill. He was busy and I was second in line and as promissed he called me back. We had a great conversation and I informed him that as soon as all of the paperwork was finalized on my new car I woulld call him to get the ball rolling. He agreed and the conversation ended well.

By lunch I received a second quote with the same quote #. The prices had changed $1000, $1100 and $1650.

Then this evening I received the third quote once again for $1100, $1100 and $1650.

I was at my inlaws when the final quote came through and forgot my cell sitting on the charger at my home.

I replied to the final quote email and here is what I asked. Copy and pasted from my message.

"Why does the quote keep rising in price? I received the first quote early this am and 2 more since all with different prices.

Thank you

S. Dibble"

Immedietly I received this reply from Bill. Once again copy and pasted from the email.

"Why are you sending me electronic messages via your computer rather than picking up your telephone and dialing my number to speak verbally about your quote? And why am I get some nonsense voivemail greeting when I immediately called your number after receiving your email? That's alright, I am no longer interested in doing business with you and you'll have to deal with someone else. I have just set your email account to SPAM/AUTO DELETE and deleted your quote info from my database.




Regards,



Bill Avrich

President

Transport Connection"

This was my reply to him and the last email. Once again copy and pasted from my email.

"Wow, this is how you treat a prospective customer. We spoke earlier today, guess you dont remember that. I did answer my call then.

To answer your question, my cell is not with me. I forgot it and am at my inlaws home. Secondly it is not a crazy VM, it is intended to stop Telemarketers in their tracks and it works. If you listened to it you would have heard it say "If I am doing business with you please leave a message and I apologize for the length of the message".

I guess I will have to post my experience with you and copy paste my 3 emails with 3 different quotes along with this email on the transportation review boards.

This is very, very disapointing.

I apologize for attempting to give you my business.

S. Dibble"

So I guess this is how he treats a prospective customer. I asked a simple question and got my pervervial head bit off. Better now then have a problem during shipping.

BTW- my voicemail on my cell is a 3 minute anti-telemarketer message citing all of the goverment laws that unsolicited telemarketers are violating. It also states that if I have am or have done business with you to please leave a message and I apologize you had to listen to the long message.

Hopefully this review will assist others. Unfortunately I will be forced to find another carrier which may take me a few days of research.
Shipment Details
Origin State:
Washington
Pickup:
Never
Destination State:
Alabama
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
281999
Quote or Order Cost:
$1580

Company Response
Bill Avrich from Transport Connection Submitted this response.
Response Date: 6/4/2016 4:11:00 AM
What in tarnation is a Surrogate Dibble? How can anyone with a crazy name like that expect to have any degree of credibility? As anyone can plainly see, this reviewer simply filled out the free instant quote form on my website yet never hired Transport Connection by placing an order to move his vehicle, so how can he claim to be a customer? This review is both slanderous and malicious and does not meet criteria guidelines for the definition of a customer. Bill Avrich President Transport Connection UPDATE: RESULTS OF THE FEDERAL LAWSUIT FILED AGAINST WILLIAM AVRICH AND ABOVE AVRICH, INC. (DBA TRANSPORT CONNECTION: WINNER: TRANSPORT CONNECTION LOSER: SURROGATE DIBBLE Tuesday, July 28, 2015 57 order Judgment Wed 8:43 AM Final Judgment Signed by Judge Beth Bloom on 7/28/2015. (cbr) 56 order Order on Motion for Summary Judgment Wed 8:26 AM ORDER granting47 Motion for Summary Judgment. Closing Case. Signed by Judge Beth Bloom on 7/28/2015. (cbr)