In September of 2021, we contracted with transparent International to move our household possessions from Puerto Rico to Sugar Land, Texas. Our possessions were packed around October 22nd. Our possessions left Puerto Rico on November 3rd and arrived at Jacintoport in Houston, Texas on November 9th. Our possessions were shipped by National Shipping. Our possessions were not delivered to us until December 22nd. The events leading up to that are as follows. We received a call around December 9th stating that Transparent would deliver our possessions on December 14th. On December 13th we received an invoice from Transparent for $5,433 for storage at the Port of Houston. The way that Transparent processes a payment is; day 1 - Invoice, day 1 - payment, day 2 - clears Transparent's bank, day 3 - delivery scheduled. Therefore, Transparent could not and did not deliver our goods on December 14th as scheduled. Instead, we received an invoice for $690.00 for 4 more days of storage at the port, with a new delivery date of December 17th. Transparent's trucker did not get to the port before it closed, so the delivery did not occur. We received another invoice for $517.50 for 3 more days of storage at the port. Transparent is supposedly moving our possessions from the port to a different storage facility today. with a new scheduled delivery date (to us) on December 22nd.
We contacted National Shipping in late December and asked them to supply us the charges that were billed to Transparent International. That day, National said that they would supply us with a break out of the charges. Since that time, we are unable to get through to them over the phone. The calls are not answered and the phone says that it is not equipped to take voice messages.
We contacted National Shipping and they told us that they notified Transparent before the goods arrived as well as a week later. Per National Shipping, they said Transparent told them they would pick up the good "soon". Despite several calls to Transparent in November, it was not until December 9th when Transparent called us.
I would NEVER use this company as they are not responsive or truthful.
Shipment Details
Origin:
Humacao, Florida 00791
Pickup:
On Time
Destination:
Sugar Land, Texas, Texas 77479
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
US5799423
Quote or Order Cost:
$28641
Car Condition
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