Company Response
Alan Matos from
Trans Auto Transport FL LLC Submitted this response.
Response Date: 10/29/2013 7:31:00 PM
We understand the frustration the customer must have experienced and are deeply sorry for the unexpected turn of events, which are by no means a reflection of a usual transport. Once we first received word of this incident, we provided contact and insurance information for the carrier which in this case was Xpress Auto Carrier. We then procedded to contact them personally and communicated the customers concerns. The customer later informed us that the company had refused to file a claim for this incident for the moment. And to further exacerbate the problem, they instructed the customer to call us for assistance, which further confused her. While we did schedule the transport with Xpress Auto Carrier, it was their vehicle upon which this incident occurred. It was also to their lack of proper insurance coverage, informality, and lack of adherence to FMCSA and DOT standards that led to this unfortunate situation.