I would like to apologize for this terrible experience and ensure you that this is not a common occurrence with Transauto Transport.We had answered all your phone calls except after hours, and we returned your phone call on more than one occasion, and all you did was yell at us and hang up. We kept trying to tell you that we will refund you but you kept hanging up on us, we even left several voicemails from different numbers telling you to give us a call, and to let us know which card you would like the refund on, and still no answer or call back.We had dispatched your vehicles to carrier Soho Transport. Unfortunately the insurance for this truck had expired and DOT had shut down this truck and was not able to pick-up your vehicles. We went ahead and posted it on central dispatch for you to get the next carriers going that route to call us. Since we had it posted not only our company but others as well this caused a conflict for the drivers to call us. We have refunded you reservation and you should see it in your account in 24-48 hrs here is a copy of your re-fund. Merchant Trans Auto Transport 2786 Woodtream Cir Kissimmee, FL 34743 US 407-476-0409 Order Information Description: Carrier Cancelled Order Number: P.O. Number: Customer ID: Invoice Number: RP-5679 ________________________________________ Billing Information Shipping Information Bridget Shaw ________________________________________ Shipping: 0.00 Tax: 0.00 Total: USD (200.00) Visa XXXX5679 Date/Time: 02-Apr-2013 06:13:29 PDT Transaction ID: 5130911416 Transaction Status: Refund/Pending Settlement Authorization Code: Payment Method: Visa XXXX5679 Please let me apologize and insure you that we here at transauto transport will never keep a customer’s reservation and we are an honest company.