Company Response Review Report Review
Terrible service, paid over $2000 delivered late 230 miles from my house

Terry Ferrari Submitted this review about Tempus Logix
Review made Live: 11/4/2021 8:02:00 PM
I booked this company via uship to move E Class Mercedes from Connecticut to Colorado. Paid over $2000, Collection due 11th October They kept giving me excuses and broken promises, we will definitely have news tomorrow etc. 4th November Update. They finally collected my vehicle and delivered it to denver 230miles from me and I had to arrange to collect from there. They agreed to refund me $450 of the $2100, but almost all of that went on storage to cover their late collection. Then when I went to collect the vehicle in denver I had to pay additional $75 storage there when they told me it was already taken care of. So I finally have my vehicle almost a month late, It cost me hundreds of dollars to collect from denver. They owe me $155 of my refund and are refusing to pay me until I remove this review. I agreed to revise the review not to remove it. As they are trying to blackmail me to remove it I am leaving it at one star. They say they cannot deliver to my remote address but I put another job on there and they bid for it again even though they cannot deliver here. I would not recommend this company to anybody, this experience cost me hundreds and cost them nothing. I was the big loser here.
Shipment Details
Origin:
Hartford, Connecticut
Pickup:
Late
Destination:
Colorado
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
228693541
Quote or Order Cost:
$2100

Company Response
Eduard Chitakhyan from Tempus Logix Submitted this response.
Response Date: 11/15/2021 6:29:00 PM
Dear Terry, You booked with us to transport your E Class Mercedes. You signed the contract and agreed to our terms and conditions which has a part that clearly says that some delays may happen due to several circumstances. We made a deal with you to deliver the vehicle to another location in Denver which is near to your original location due to the location being very bad for the carriers. We took the responsibility and covered the full storage fees ( $370 ) + offered you a $155 refund on top of that for delivering the vehicle to another location and to cover the inconvenience. After the vehicle got delivered, we contacted you, and you informed us that everything was fine and you didn't have any complaint. This review is not fair for a company doing everything to keep their customers satisfied. You can contact whenever you want, we are always ready to assist you. Thank you