Tn'T is Bad News
Tom Beasley
Submitted this review about
TNT Transport Services
Review made Live: 1/19/2006 5:08:00 PM
I selected this company based on their references with the
BBB. Unfortunately that turned out to be a horrible mistake!
The original pick up date for my car was 12-21-05. Unfortunately, while they
say it was scheduled for that date, no one bothered to tell the seller of
the car that
was the day. After I reached the seller on the 21st and said that was the
day, he said he couldn't make it with no notice and the first date had to be
cancelled.
After the cancellation he asked if the move could be scheduled after the
Christmas holiday. The move was then scheduled for 12-28-05. I contacted the
seller the morning of the 28th and he said that no one had called him. I
contacted Tn'T and told them that someone had to call this man! They finally
called him and the pick up was confirmed and made.
After the pick up the car went to a 'terminal' where it sat for the next 12
days. Tn'T was unable to schedule a carrier, probably because all of the
carriers were going down I-95 with the snowbirds and not to the Atlanta
area. Any transportation company should have known this happens at this time
of year but evidently that fact went right over the head of the folks at
Tn'T. That this happened, is just another indictment of freight forwarders
and brokers. Use a company that owns their own trucks. It is hard to
emphasize this point enough!
After a call from their 'customer service' representative, Regina Read, I
became really concerned. She had arranged a Sunday pick up for my car but
that entailed leaving the car outside where anyone could have 'picked' it
up. The terminal person didn't do this because my car was a Mazda Miata
with a V-8 engine in it, and he knew the car would be gone if he left it
outside.
Now tell me folks, would you even want your regular family car to sit
outside of a Philadelphia terminal on a Sunday awaiting some carrier who
might or might not arrive? If you don't this to happen, then you need to
find
another carrier, because evidently these folks don't mind doing it!
Now comes the laugher. After I told them on Monday the 9th that if they
couldn't find a carrier by Wednesday afternoon the 11th, that I would fly
to Philadelphia and pick up the car and drive it to Atlanta myself, they
cancelled the contract. They did it by claiming that my car violated this
portion of the contract:
"Unless otherwise noted, all pricing is predicated upon vehicle being fully
operational and factory standard vehicle dimensions.". Ms. Read then states,
"As you have stated, this vehicle has been modified and therefore does not
adhere to the terms of our contract."
In the first place this portion of the contract concerned pricing and could
have been resolved by simply saying that I owed more money. The dimensions
of the vehicle were stock, changing the engine doesn't change the body.
Evidently these folks know cars about as well as they know carriers. You
don't think it could have been because they couldn't find a carrier to
fulfill their contract, that the fault became mine, do you?
My vehicle was operational and met all outside dimensions of a stock Miata.
In other words, it was a stock Miata as far as hauling is concerned. What
they did by claiming this was a violation of the contract, was to
potentially make EVERY modification that you might have made to your car a
possible reason for
invalidating your contract. Especially if they can't find a carrier. Add a
rear view mirror that isn't stock, then
you have technically violated their contract. There is another complaint on
this site that concerned vehicle modifications. It is apparent if you have
modified your vehicle in ANY way, you will want to take this interpretation
of dimensions into account and find another carrier.
As for keeping in touch, yes if you initiate the contact! The only company
initiated contact I had from them was when Ms. Read called me on Tuesday the
3rd to say they were 'actively searching' for a carrier. I also received a
call from her on Saturday morning the 7th, but that was after they ignored
my earlier emails, to say that her Sunday pick-up had fallen through. Thank
goodness for small favors.
As Tn'T says on their web site, is there really such a thing as a dependable
auto transport service? I don't know the affirmative answer to that question
but the negative answer is that it certainly isn't Tn'T.
There are others out there that are far better than Tn'T. Do yourself a
favor and find them.
