Review Report Review
STAY AWAY FROM STATEWAY

Disappointed Customer Submitted this review about Stateway Auto Transport
Review made Live: 12/24/2016 4:03:00 AM
BEWARE - STAY AWAY FROM STATEWAY AUTO TRANSPORTATION - UNPROFESSIONAL

My sister used this company to ship two cars and she did not have any issues, but I'm having a horrible experience. I went and looked at all the negative reviews on BBB, Google, Yelp, and ConsumerAffairs and it looks like there are numerous folks who had issues with this company.

Getting a quote and booked to get my car from MN to CO was a breeze. I had a date set (Thursday) and I let them know they might be able to pick up my car early (Tuesday) if it worked for me. They charged me $195 to dispatch a truck when possible and the remainder of the cost would be charged when the driver picked up my car. Date was set so I booked a one way to flight to Denver (Friday, the day after my car is supposed to be on a truck heading to Denver). Now the nightmare begins.

Monday Afternoon:

The company that was dispatched called that afternoon (4:40 CST) and asked if I would be ready for Tuesday morning pickup, I told her I would not be ready (No communication from Stateway letting me know this was going to happen).

I got an email shortly after the call mentioned above, from the customer service manager stating that the truck that was book for me got into an accident and they were working on getting it back on the road. I emailed him to give me a call because I wanted to know what was going on/what was going to happen to see if i need to change my plans accordingly.

I called the company numerous times and kept getting the everyone is busy voicemail - I called for a good two hours this night and decided to leave a voicemail for call back (Nobody ever returned my voicemail).

Tuesday Morning:

I get an email saying your truck has been dispatched from a Stateway Rep, I sent the customer service rep an email asking him to call because I had questions (still hasn't called). I continued to call the company but kept getting the line is busy leave a voicemail. I got a call from the customer service manager and he left me a voicemail, it stated the reason there is a truck ready for you is because you said Tuesday was your earliest available pickup. I called him back numerous times and got more voicemails. I jumped on the site and got a rep in chat, I told her how I am keep getting the company voicemail and feel like I'm being ignored. I gave her a number to have someone call and abracadabra it was the customer service manager I called but kept getting his voicemail. Once again he says you said earliest pickup was Tuesday. I told him Tuesday didn't work and I could do Wednesday at the earliest but would prefer Thursday, the day I requested. He then said the dispatch team would work to find me a new truck. I then get another call shortly after I get off the phone from a truck dispatched asking if I was ready for Tuesday morning pickup.......... I told the guy that would not be possible.

Tuesday 4 PM CST I believe:

I emailed the customer service manager asking for an update, and he responded with "Our dispatch team is working on finding you a new driver with your new requested day". New requested day?! Thursday is the day I requested from the beginning.

Wednesday:

After numerous time calling the customer service number and getting the voicemail, I decided to call the sales number. I get an answer, this guy gives me the "Our dispatch team is working on finding you a new truck". He says he can go over there and check with them, I asked if he could just put me on hold since I was having a hard time reaching anyone. He said "It's not going to be an instant answer call back in 10 - 15 minutes". I said okay knowing I'm just going to get the voicemail asking to leave a message. I called a few more times and more of the same.

Thursday:

Now I am getting worried. The new/weather apps were predicting a storm for the weekend, still no update from Stateway. I called my airline to see what I can do with my ticket, if I had to drive my car to Denver. They said my ticket is non-refundable, I asked if they could give me a credit and I would use it later on. They could give me a credit that was good for a year but when I redeemed this credit I would be charged a $200 penalty..... I thought I would give Stateway one more try, continued to get the voicemail. I even tried the chat rep on the website and now she is ignoring me... I could not wait any longer due to the possibility of a storm coming and wanted to beat it. I had to take vacation time and drove to Denver.

It is now Saturday, Stateway has made no attempt in emailing/calling me. They have pretty failed to provide a service that I paid $195 for. I'm very disappointed in Stateway, they strengthen my belief that customer service nowadays is non-existent.

Please share this review with anyone you know and ask that they share this as well. We need to inform folks on how shady Stateway conducts their business.
Shipment Details
Origin State:
Minnesota
Pickup:
Never
Destination State:
Colorado
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
202304
Quote or Order Cost:
$695