Review Report Review
Misleading, deceptive, unresponsive.

Tony Submitted this review about Stateway Auto Transport
Review made Live: 2/5/2015 9:02:00 AM
I will preface this by saying I run a company with customer service and understand what is right and wrong. This is by far the worst establishment I have ever dealt with. They claim to have their own drivers and control your delivery, that is a deceitful lie. They claim to beat the industry standard for 14 day pickups and do it in 1-7, that is not true. They claim to have prompt customer service, again untrue.
I paid a deposit and was told the vehicle would be picked up 2 days later. It wasn't picked up as promised (their subcontracted driver did not want to pick it up) and then the communication stopped. I have sent emails and called (left voicemails as no one ever answers) on a daily basis for about a week with 1 email response of (paraphrasing) "we got your response and will contact you." No contact; literally NONE. They don't call you back or respond to your emails. This can't even be legal. They charged my credit card $195 even though they claim to take only $1. All for nothing, they haven't picked it up and don't even respond on the status after DAYS of voicemails to numerous extensions and emails.

UPDATE: 2/9. After negative reviews are posted I get calls asking to take review down. They claim they are making up for their bad service by crediting me my $195 deposit. I am told I will be contacted for updates on the truck going out and what I owe the driver. They never get back to me when they say they will. Truck shows up and I owe the driver the full balance, plus the $195 they "credited" me. Which THEY NEVER ACTUALLY CREDITED! Let me say the driver was good, but he is not employed by Safeway. So on goes the saga of the company with no service. You are taking a big risk with this company. You can find better companies out there for the same price, learn from my mistake.
Shipment Details
Origin State:
Oklahoma
Pickup:
Late
Destination State:
New York
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1571046
Quote or Order Cost:
$895