Stu
Submitted this review about Stateway Auto Transport Review made Live: 1/19/2012 1:12:00 PM
I did a lot of research before deciding to use Stateway Auto Transport. I found that the auto transport business is highly unregulated and creates an environment where scam artists can thrive and companies do not have to rely on good customer service skills in order to survive and profit. I selected Stateway Auto after reading reviews of the company and looking it up on the Better Business Bureau. Their customer service was given high marks, and after using them, I can say those marks are well deserved. Eric was a great help in the booking process. He emailed me promptly, followed up with phone calls, explained the processes and answered all my questions. The car was picked up a day later than initially estimated, but they had been in touch to update me on the ETA change, so it wasn't a surprise and I was able to take care of other things in the mean time. They more than made up for it by delivering the car a day early! I am in the military, so I tend to get assigned to a new base every 3-4 years. If I get another assignment in the continental United States in the future, I will definitely use Stateway Auto to ship my car. Thanks very much for making this one of the easier aspects of a coast-to-coast move!
Shipment Details
Origin State:
Nevada
Pickup:
Late
Destination State:
Florida
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
538135
Quote or Order Cost:
$795
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