Illigal, Unethical and Dishonest
Adrian P
Submitted this review about
State-By-State Transporters
Review made Live: 2/16/2016 2:29:00 PM
I booked a car to be carried with a reputable company and on the load board for a few days with a decent rate. This company keeps calling me everyday. Eventually, because I was stupid enough I answered: the biggest mistake! The guy sounds cool(its got a fake name of Max Seymour)and tells me that first of all he is not a broker and I should never work with brokers, he is a direct car carrier and he will send me pictures with his trucks, so I can see his company name on the doors and see that he owns the trucks(we've never gotten there, I was not interested). Then he tells me that he can give me a quote if I give him the point of pick up and delivery. I explained to him from the beginning that I'm working with another company, but he's constantly talking about how the brokers are bad just to get your business and my load its on the board and uncovered yet. I told him that I'm not giving him any more information until I checked with my current company to see if they are still able to give me a carrier. I SPECCIALY TOLD HIM THAT WE DO NOT HAVE ANY AGREEMENT, I DIDNT GIVE HIM MY FULL NAME, ADDRESS, THE VIN # HE ASKED FOR, NOR I SIGN WITH HIM ANY CONTRACT OR GIVE HIM ANY CREDIT CARD INFORMATION, THEY DONT EVEN HAVE MY EMAIL ADDRESS OR MY LAST NAME ON THE RECORD!!!
The very next day I talked to the other company and they had already covered the load and send the carrier to pick up my car. I have all the info for the carrier and I was just waiting to get the confirmation that the car has been picked up.
Now the problems started: once at the dealer, my driver tells me that another driver is picking up my car! I was thrilled! I didn't have any contract or agreement with another broker, nor I paid any deposit or have any other quote from any carrier! I called the dealer and he gave some thin information about a carrier that picked up my car, document that didn't have any broker on the record, no fee on the paper, they couldn't provide to much information, no VIN number. My broker is calling me and I don't know what is going on. I called my lawyer(he is a great guy) and he explained me that if somebody take my property without my consent or at least without me being aware of it is called "stealing", so I'll go ahead and go to civil court. State-By-State doesn't have any consent or agreement with me, no quote, for God sake not even the necessary information to get the car. After 2 hours of research, the carrier called me and he told me that he expected me to pay a much bigger amount of money(that the one I have with me broker) at delivery! I told the carrier to return my car to the dealer and he told me that somebody has to pay him for all the hassle?! I don't even have an idea who sent this carrier to pick up this car, which as it is at this moment has a status of "being stolen". And after all, the State-By-State hasn't being calling me!!! Its been hours that the car is missing and they haven't contacted me!!! We called the dealer told him we need the money back and we won't ever work with none of these crooks. As I'm writing this review- along with more other complains, including the BBB, they State-By-State haven't at least call us to inform us about this"stolen car". Anyway, the best right now is to file a complain with the police and raise our voices, so future innocent people wont be trapped with these unethical type of so called business. They lied to me from the beginning: they told me they are not brokers, and that is just what they are! Please, everybody out there, if you hear the name of State-By-State hang up, or they will take your car illegally, and only God knows what is next. Thanks for reading and feel free to contact me with any questions.
God bless you all!
