Company Response Review Report Review
Poor Customer Service

Jim Submitted this review about State-By-State Transporters
Review made Live: 10/23/2013 3:27:00 PM
Terrible Experience! Do not use this company. They take your money and then ignore you. I had to contact the driver and them every time to find out where my vehicle was. I learned it was broke down in Atlanta for days and got no call from their dispatcher until I called. They refused to call me back, even after speaking to the owner before using them. Stay away from this company. Will never use again although I am shipping another vehicle from here to California. Very disappointed with the lack of customer service, but most disappointed by the unwillingness to even call me back. Most negative results and I had many other options that were much less priced and with much better customer service. Stay away.
Shipment Details
Origin State:
Texas
Pickup:
Early
Destination State:
North Carolina
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Miguel
Quote or Order Cost:
$775

Company Response
Lance from State-By-State Transporters Submitted this response.
Response Date: 10/24/2013 11:11:00 AM
We told you sir not to go with the broker service and you wanted a cheap price. We also got the job done...early and the car arrive late due to the their negligence. but why blame us? why not blame the carrier? Some customer are very hard to please