Let's start this response off right... We helped our customers in the best way possible and try to retify the situation in a timely fashion. This customer, Tracee Simpson, called us to pick up the car on the 26 of February, job done. She got delivered within 9 days from Washington State to Georgia. Great Job!!!! But she leaves us, the broker, a bad review on something that happened between the carrier’s and herself. Some customers are hard to please. Well she called Hillary Clinton, “SECRETARY OF STATE”, had a chat with her about Motion auto carriers and Hillary sent her a cigar and told her she will look into it. Yea, of course. Also reading down, she says the driver is “shifty-eyed” like Sméagol in “Lord of the Rings”. Well if I’m a customer and i have to walk or have a driver that shows me that i need to have any concerns on having my vehicle shipped, then i would have made a phone call to my broker and told them that i wanted another driver. Use your common sense people. As a customer, I’m shipping my biggest assets and i wouldn’t release it to someone that scares me. Everything we do is by the book and is set in the contract. We are the broker, and we do not own the trucks, we are not responsible for the damages done by the carrier (if any) but we will try to help our customers out as much as possible. Every piece of evidence is below. It shows our job and has our terms and conditions that most people have to sign. Our information from start to finish Order 71793-RN Detail • Reassign • Not Delivered Accept CloseSave CloseCOD Amount: $1,000.00 Carrier Pay: $ Additional Info (60 chars max): Post to CD CloseCOD Amount: $1,000.00 Carrier Pay: $ Additional Info (60 chars max): Re-Post to CD CloseReassign ClosePlace on Hold CloseReport Issue CloseResolve Issue CloseChange TripCloseCancel Order CloseUn-Cancel CloseUn-dispatch CloseDate Signed: Choose date Email order to shipper Mark as Signed CloseDate Picked Up: Choose date Mark Picked Up CloseDate Delivered: Choose date Mark Delivered Close Print Email Order Information Source: AutosinTransit Assigned to: John Shipper: Tracee sampson (770) 939-5924 elegantartwork@yahoo.com Origin: Stone Mtn, GA 30083 Destination: Tacoma, WA 98409 Vehicle 71793-V1: 1997 Saturn SC Sedan Small Notes from Shipper (none) Information for Shipper Broker Service Customer wanted $20 bucks off for a military discount and was willing to wait for a cheaper price x:_____________________ _________ Payments Due Tariff: $1,100.00 Required Deposit: $100.00 Received Deposits: $100.00 Carrier Pay: $1,000.00 COD to Carrier: $1,000.00 COD/COP Method: (Cash/Certified Funds) Dates 1st Avail. Pickup: 02/25/13 Date Signed: 02/20/13 Dispatched: 02/20/13 Load Estimated: 02/26/13 Delivery Estimated: 03/07/13 Picked-up: 02/26/13 Assumed Delivered: 03/28/13 Delivered: 03/07/13 Dispatched To Carrier Name: Motion Auto Carriers LLC Contact: Dennis Hetman, Paulina Puzur Phone: 503-761-1853 Email: motionexpress@gmail. com Driver: (None) Driver Phone: (None) Status New lead: 02/15/13 11:57 pm New quote: 02/16/13 11:48 am Follow-up(1): 02/17/13 8:36 pm New order: 02/20/13 12:23 pm Posted to CD: 02/20/13 2:24 pm Not Signed: 02/20/13 2:30 pm Dispatched: 02/20/13 2:33 pm Picked-up: 03/04/13 4:34 pm Delivered: 03/04/13 4:34 pm + Notes to Shipper Date Email Note User No notes available. + Internal Notes Add Note Date Note User Action Order 03/04/13 4:40 pm SENT EMAIL OF DAMAGE AND I FORWARDED THEM TO THE DRIVER CO....AND CC'D HER SO SHE KNOW THAT IT WAS DONE BY US Kelly Wise [ Edit | Delete ] Order 03/04/13 4:35 pm dnt ask for review Rich Seymour [ Edit | Delete ] Order 03/04/13 3:28 pm SHE CALLED FROM A 253....SAID SHE CALLED THE INSURANCE CARRIER (SPOKE WITH MARSHA) ADVISED HER TO HAVE IT FIXED HERSELF THEY ARE NOT RESPONSIBLE... I ASKED HER TO SEND OVER PICS OF THE DAMAGE SHE SAID SHE DIDNT SEE Y SHE SHOULD THE DRIVER HAVE THEM..LET HER KNOW I AM ONLY HERE TO ASSIST SHE SAID OK AND I WILL SEND THEM TO THERE EMAIL Kelly Wise [ Edit | Delete ] Order 03/04/13 3:22 pm TRACEE CALLED SAID THAT THERE WAS DAMAGE TO HER DOOR LOCK...SHE SAID SHE TOLD DRIVER AND HE SPOKE WITH HIS BEN HE WAS BEING SARCASTIC THE THE SITUATION...SAID HE NEED PICS AND THEY WILL INVESTIGATE THE DRIVER! Kelly Wise [ Edit | Delete ] Order 02/22/13 4:57 pm billed Kelly Wise [ Edit | Delete ] Order 02/22/13 4:39 pm gave her my email to forward the contract to me Kelly Wise [ Edit | Delete ] Order 02/22/13 4:34 pm called customer on # above asked her about resending the contract Kelly Wise [ Edit | Delete ] Order 02/22/13 4:01 pm customer said she sent form back already all cc info is posted in notes John [ Edit | Delete ] Order 02/20/13 12:36 pm sent esign to customer... need cc# Max Seymour [ Edit | Delete ] Order 02/20/13 12:35 pm Tracee sampson exp 08/14 cvv 944 1289 Fair pines cove Stone Mtn, GA 30083 elegantartwork@yahoo.com John [ Edit | Delete ] Order 02/20/13 12:33 pm Broker Service Customer wanted $20 bucks off for a military discount and was willing to wait for a cheaper price Max Seymour [ Edit | Delete ] + My Tasks Motion Auto Carriers info Motion Auto Carriers LLC CarrierP.O. Box 16430 Portland, OR 97292 Contact: Dennis Hetman, Paulina Puzur Owner/Manager: Paulina Puzur Preferred Contact Method: Any Main Phone: 503-761-1853 Local Phone: 503-719-7473 Toll Free: afterhours cell 503-347-2260 Fax Number: 503-622-8795 Hours: 9-5 PST Email: Click to Send Email Operating Authority and Document Packet (Authority, Insurance, W-9, etc.) ICC-MC#: 666620 View DOT Info for MC# 666620 (If the DOT website is not accessible, please try again later) View DOT & Insurance Cert./W-9 Form Note: All documents in the Document Packet were submitted directly by member without verification by CentralDispatch. CentralDispatch makes no representation as to accuracy, warranty, or fitness of these documents, and use of these documents is at the sole discretion and risk of any party that uses the documents. Reference Information Established in: 2009 Member of CentralDispatch Since: Sep 2009 Company Description: We specialize in door to door transportation Business Reference #1: Direct Express, San anselmo CA, 415-482-8556 Business Reference #2: McNutt, Lowry city MO, 800-755-2324 Business Reference #3: AmeriFreight, Peachtree City, GA, 678-608-2611 Insurance Information Cargo Company (Canal, Northland, etc.): Northland Insurance Co. Cargo Company (Agent): Remco Marsha Rosenthal Cargo City/State (Agent): Southhampton, PA Cargo Phone (Agent): 215-357-7878 x102 Cargo Insurance Limit: 250,000 Cargo Deductible: 1,000 Equipment and Route Information Number of Trucks: 10 Equipment Description: car haulers Route Description: Coast to Coast Transportation. 48 States. Company Ratings Ratings History: Past Month Past 6 Months All-Time Ratings Score 100.0 98.8 99.7 Positive 14 80 575 Neutral 0 0 0 Negative 0 1 2