We at Specialty Mobile apologize for this customer’s experience. As a general rule we work with a 1 – 10 day window for pickup, and after pickup delivery is 7 – 14 days (the entire experience can take about 3 weeks). This process can, and many times does happen in a much quicker time frame. When a carrier is assigned (we are a carrier and a broker), they will give the estimated pickup and delivery times. Drivers will also do their best to call 12 – 24 hours in advance, in case they experience delays in route and to give the customers a better heads up on their arrival. It is not our goal to inconvenience customers with delays; and we strive to maintain communication with customers and carriers for the transport process to go as smoothly as possible. Amy/Specialty Mobile