Review Report Review
Charged double, then repeatedly requested positive review

Samantha Alvarez Submitted this review about Sonic Auto Transportation
Review made Live: 9/5/2026 9:01:00 PM
I was charged more than double the amount quoted on the contract I signed. They did not explain this potential variability to me until after they had spent a prolonged period looking for a carrier and assuring me they would find someone at the quoted price. When they finally found a carrier, the price was more than double the quote. I was told this was “normal” and felt pressured to sign and pay immediately while on the phone. Despite this experience, I had no intention of leaving a negative review. However, starting about 30 seconds after I paid, I began receiving repeated text messages asking me to leave a review, including requests that I mention Robin Vazquez by name. The messages continued over the following weeks. I responded explaining that I was dissatisfied with the service, and why, and asked them to stop contacting me for a review. After receiving yet another request, I blocked the number. Several weeks later, I started receiving text messages from a different number, from someone introducing himself as Diego at Sonic Auto. He stated that they "... did not get any feedback from me about the delivery and our service..." I responded again with my concerns and again asked them to stop contacting me. I then received an email from Diego at Sonic with nearly the same message, stating they "did not receive any feedback" from me and asking me to provide a positive review as soon as possible, to "make Robin happy", even though I had already provided feedback multiple times by text. The repeated requests for a review ultimately prompted me to write one. Based on my experience with the pricing, pressure to complete the transaction, and continued requests for a review despite my requests that they stop contacting me, I would not use Sonic Auto Care again and do not recommend them.
Shipment Details
Origin State:
Minnesota
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
99999
Quote or Order Cost:
$1650