Company Response
Alex Gold from
Sonic Auto Transportation Submitted this response.
Response Date: 1/26/2026 4:24:00 PM
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered and understand why this situation was upsetting. The experience you described does not reflect the level of service we aim to provide as a car shipping company. Clear communication and transparent pricing are essential in our car transport services, and we regret that this was not your experience.
As a broker, our role is to coordinate between you and the carrier. All terms, including potential price adjustments based on driver availability, are outlined in the contract you received. While we work to secure fair pricing and reliable options, the final cost is determined by the carrier.
We appreciate your feedback, as it helps us improve our communication and service. Our team is committed to providing every customer with a clear, reliable, and stress-free vehicle transport experience.
While pricing in auto shipping and car hauling can sometimes change due to market conditions, carrier availability, or route demand, these changes should always be communicated promptly. We regret that this did not happen in your case.