Company Response Review Report Review
Sonic is a Dishonest Company – Order #21734910

Chunming Liu Submitted this review about Sonic Auto Transportation
Review made Live: 9/16/2025 7:29:00 PM
We initially agreed on a $900 fee to ship my car from Florida to California. However, just one day before pickup, Sonic suddenly increased the price to $2,350. When I called to question it, they lowered the price to $1,200. I decided to go with another shipping company instead, but Sonic threatened to charge a $200 cancellation fee. Later, I discovered they had already charged $100 to my credit card without my authorization, which I will be disputing with my credit card company. This entire experience was stressful and unprofessional. Sonic’s tactics are classic bait-and-switch — they lure customers with a low quote, then claim at the last minute they can’t find a driver for that rate, hoping customers will feel forced to pay the higher price. I will never do business with Sonic again and strongly urge others to avoid this company.
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
21734910
Quote or Order Cost:
$1200

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 9/25/2025 7:18:00 PM
Dear Customer, thank you for reaching out. As an auto transport broker, we provide a quote for the amount we believe it will take to ship your vehicle. As per our records we have never guaranteed you a final price, and our shipping agent made it clear to explain how transport business works. As per our information, carrier was assigned to your order, but you cancelled him, so your deposit became non-refundable.