Company Response Review Report Review
Upcharge of $500 one day before shipping

Hillary Submitted this review about Sonic Auto Transportation
Review made Live: 3/22/2023 3:23:00 PM
I booked their service 1 month in advance for a quote of $585 and the say before they changed my sales agent to another person, and my truck driver to another person and told me there has been a shipment cancelation so they found me a new truck driver who going to charge me around $1000. I was very upset and canceled my order. I had to find a new auto shipping company last minute to ship my vehicle at a reasonable price.
Shipment Details
Origin State:
Mississippi
Pickup:
Never
Destination State:
Washington
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
11428060
Quote or Order Cost:
$1000

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 3/22/2023 9:54:00 PM
Dear Hillary, we apologize for the sudden changes in your order and any inconvenience caused. We value your feedback and are taking steps to improve communication and reliability. We hope to have the opportunity to serve you better in the future.