Company Response Review Report Review
AVOID these scammers!!!

mak Submitted this review about Sonic Auto Transportation
Review made Live: 5/16/2022 2:07:00 PM
I signed agreement to transport my car from Dallas to Costa mesa pick up on May 2nd for a fixed fee of $515 and authorized charge of $515 on March 23, 2022. Prior to May 2nd, they repeatedly confirmed and acknowledged everything was for pickup as scheduled. My daughter who was done with school had to change her plans and flight. On May 2nd, the company was not reachable as they failed to pick up the car. After 20 Emails, calls, on May 3rd, a new salesperson finally contacted me to state that they can’t commit to $515 price and driver is asking for more. I sated that I am being forced to sign and I will file a complaint and pursue but had no choice at the 11th hour! When the cart arrived on May 8th, the driver of truck would not release the car unless I made a $550 payment to him which I was forced to pay. I told him I already paid, and he said that’s not his fees. This place is fraudulent and forced me to agree to more payment which I mentioned to them I am not authorizing payment as stated in my signature. I never gave them permission to charge more the $515 and I already was forced to pay $550 to driver to unload my car. They are fraudulent and scammers. Please advise others.
Shipment Details
Origin:
dallas, Texas
Pickup:
Late
Destination:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
515
Quote or Order Cost:
$11760

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 5/17/2022 2:06:00 PM
Dear Mak, thank you for reaching out! We are terrified to read this feedback, as per our system you did agree to a new driver to be assigned and signed an agreement that allowed us to do that. We have also reviewed our call recordings and you did confirm the new price. However, we understand your situation and will be contacting you in order to find a suitable solution. Please, accept our apologies if the order didn't meet your expectations, and feel free to contact us for further assistance.