Company Response Review Report Review
Things did not go as smoothly and hassle free as I would've liked

Mr. Sanders Submitted this review about Sonic Auto Transportation
Review made Live: 2/9/2022 4:10:00 PM
Things did not go as smoothly and hassle free as I would've liked. In the end my car was transported 3days later than expected and at a higher cost than originally agreed upon. I can say the customer support agent, Sam was as helpful as I could have asked for and did a great job of explaining and communicating updated with me throughout the process. The second contract although more expensive than the first contracted driver who canceled less than 4hrs of the agree pick up time went well, the second driver was very professional and my vehicle was picked up and delivered a day earlier than originally quoted.
Shipment Details
Origin State:
Georgia
Pickup:
Early
Destination State:
Tennessee
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
6219838
Quote or Order Cost:
$385

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 2/10/2022 3:11:00 PM
Dear Mr. Sanders, We apologize that the process didn't go as smoothly. We are so sorry to delay the shipment, but luckily we could arrange another carrier. Thank you for accepting our offer and for being so patient! Hope to work with you again in the nearest future!