Company Response Review Report Review
Overcharged

Melissa Submitted this review about Sonic Auto Transportation
Review made Live: 1/12/2022 7:24:00 PM
Sonic-Auto was able to get my car delivered on time and my agent (Clinton Blair) had good communication with me leading up to my car being picked up. The reason why I'm giving their service 3/5 stars is because I ended up paying $360 more than initially quoted. On the day that my car was supposed to be picked up my driver texted me saying that he was unable to pick it up for some weird arbitrary reason. Clinton was able to find a driver for me shortly after but I had to pay way more than I was quoted for. They stated it was due to the holidays and such but it really hurt when I had to hear that. I had no choice but to accept since I needed my car, the cancellation fee, and supposedly prices would sky rocket after New Years. Is that true or a bait-switch tactic? Who knows.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Michigan
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
521998-CZ
Quote or Order Cost:
$1250

Car Condition
  • Vehicle was dirty
Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 1/13/2022 3:11:00 PM
Dear Melissa, We appreciate your honest feedback. As you've mentioned in your review, indeed prices went up a lot during the holiday. As a broker company, our main goal was to keep it as lower as possible. We apologize that it didn't go as planned. Thank you for your kind words and feel free to contact us if you need our services!