Review of Sonic and The Black Omni Group
Joseph Cooper
Submitted this review about
Sonic Auto Transportation
Review made Live: 11/18/2021 4:59:00 PM
This review is in regard to the damage done in transporting our 2006 Mercedes Benz car. The driver’s side was left open during the rain and the front driver’s side grill was broken. We engaged Sonic and they recruited The Black Omni Group to take our car from California to Georgia. The driver, Shakir, was rude, GPS challenged, incompetent, and delivered such poor customer service our conclusion is that this was the worse service ever. Communication was sporadic at best. We were ignored several times when called to get the status of our delivery. We asked for daylight delivery so we could inspect the car. Our delivery was promised for Friday October 1, 2021 before six pm, but it was not delivered until October 4, 2021 after 9 pm. Our insurance claim requests were ignored. Sonic failed to process our claim against the Black Omni Group. We asked our insurance company to intervene and their phone calls were ignored.
Liam Wisteria of Sonic who mistakenly recruited The Black Omni Group informed us that the driver was changing the delivery from Friday to Saturday or Sunday. We let him know the bank was closed on Saturday and in the confusion, they said to our chagrin that delivery would now be Monday October 4, 2021. We also let him know the driver could use the turnaround at our location to leave the car at our complex. They agreed.
Monday at 3 pm I called the driver Shakir to see why we were not contacted and he said at first, he was in Columbus, GA, then he corrected it and said he was in Albany, GA. He wanted to know how far was that from Bloomingdale. Seeing he had not done his homework I Googled the distance and told him he was three hours and fourteen minutes from Bloomingdale. He acted surprised. I let him know we wanted delivery to our door as contracted and that it must be before sunset so we could thoroughly inspect the car. He said he would let us know when he was within a half hour away. Around 5:45 pm we heard from Liam at Sonic saying the driver was a half hour away so at 6:15 pm we went to the front of our complex at the turn around to wait.
We called several times, but either the line was dead or it went to his voice mail error message that said his voice mail was not set up. What businesslike person fails to set their voicemail up so they can get important messages? We did not hear back from Shakir until we got his text message at 7:43 pm, way after sunset, stating he was twenty miles out. I texted him back and said we would be waiting in the front of the complex. We went to the front at 6:10 pm before sunset and waited and waited. When he did not show after a while we called again and Shakir said he was at our address and that we were not there. I told him he was not at our address. He insisted his GPS said he was. We heard chains rustling and then he went incommunicative. I called again and asked why he was not at our address. He said according to his GPS he was and that he was in front of the Guitar Center and a church. I told him that the guitar place was a mile down the street from us and that he needed to come to our address. He said he had already unloaded the car. That was the chains rustling I heard and I concluded apparently, he did not want to come to our address. I gave him the landmark sign for our place and told him it was right down the street from where he was. He said his partner would follow the truck to our address. We waited and waited again. Finally, after a half hour went by and he did not show up I called again. He did not answer. Finally, 8:40 pm he called and said he was in some city ten miles away and asked for us to meet him there. I told him that was not going to happen, it was unacceptable and our contract stated door to door. He started arguing insisting he was at our location. I told him not only was he five days late, but that his contract agreement with Sonic stated delivery of our care was to be door to door. He said we needed to come to him. When I said we were not going to do that he became abusive. He made the unprofessional statement that he should never have accepted our car. On that we agree. Then he said we were disrespectful, and some argumentative things. Then minutes later for some reason he sent a photo of a location supposedly where he was sitting. I texted him back our address again as it was written in the contract stating that he was to drive to it. Finally, after 9:10, hours after sunset, his truck stopped in the median with our car behind it. I also saw evidence the car went through a rainstorm. Our car was clean as our 360-degree videos we took in Bellflower CA show. We inspected our car as best we could under the street light, but because of the dirtiness from a Georgia rainstorm we did the best we could in the dark of night. We therefore gave him the certified check.
When we got back to the apartment my wife said the seat of her pants was wet. She took out flashlight from the holder in the car’s pocket and it also was dripping wet. This car was filthy as a car that has been through a rainstorm does. When we got back to the front of our apartment my wife informed me the driver’s side interior and seat was soaking wet. I immediately texted Shakir about the soaked interior and he only responded back saying the windows were up the whole trip.
The next morning, since it was raining, I went to the car to see if there were any leaks that would cause such a torrent of water in the upholstery and compartments. There were none. That told me Shakir was lying. He simply forgot roll the windows up after he loaded the car. My wife needed to get the car washed and found the whole interior of the car, front and back was wet. When she got there in addition to wet floors and upholstery, she also found external damage to the car’s grill. She also noticed that the gas tank was near empty. It was half full when we left it to be picked up in California. To this date nothing has been done to rectify the damage to our vehicle.
