Company Response Review Report Review
Auto Transport

Jil Mec Submitted this review about Sonic Auto Transportation
Review made Live: 10/18/2021 11:32:00 AM
We had a contract with them to transport our car from Philadelphia to Los Angeles…pick up and drop off door to door for $1350. The morning of pick up time, they called us and told us the driver had cancelled. They said the car can be picked up and dropped off by a different driver for $1630 ($280 more ). Unfortunately it was too late and we didn’t have time to contact other transportation companies, so we agreed. They cancelled our original contract with the price of $1350, and send us a new contract for $1630. They told us that car would be picked up that day; but, the driver they found us didn’t show up that day or even the day after. On the 3rd day, he called and told us he would not be coming to pick the car up, and we had to drive the car to him -about 20 minutes drive. They caused us so much stress. An awful, experience. We would never use Sonic transportation again or recommend them to anyone!!!
Shipment Details
Origin State:
Pennsylvania
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
$1350
Quote or Order Cost:
$1630

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 10/19/2021 1:05:00 PM
Dear Jila, We are terribly sorry to hear about your experience using our service. As per our recordings, the carrier company initially assigned to your order was not able to provide you with service due to technical issues with their car hauler. In cases like this one, we are teaching our shipping agent to make everything possible to locate any replacement which can match customer needs in shipping. Unfortunately, due to this short timeframe, another agency asked for a higher amount of payment. We hope that with time you would give us a chance to prove our company's good name. Thank you for your feedback!