Company Response Review Report Review
Stay away from this company at all cost

Amna Submitted this review about Sonic Auto Transportation
Review made Live: 7/19/2021 4:08:00 PM
I don’t know where to start but I had the worst ever experience with this company. I spoke to Emma and she assured me a rate of 600 dollars and scheduled my pick up for July 16th. I recommended my 2 friends to them and they got a rate of 550. I did not get no discount as per Emma promised in our initial conversation. Later on the driver came a day early I.e on 15th July when my car was not even at home. Since that day I am begging this company to transport my car and the reply I receive is that they can’t find any drivers. The rout is dead. And she quoted me increased price of 800 and when m left with no choice due to short time. She sent me a paper work right away and I am here left out not taken care of. Paying extra money and the inconvenience I went through is unexplainable. My only recommendation is to stay away from this company. They are not at all reliable and they can put you in real trouble and u might end up paying more money for the same transport that u scheduled with them for much less price. I wish there was a way to put my screen shots here. Stay away at all cost. Hope it helps. I got into their 5 star review and went to them. You guys make sure you stay careful.
Shipment Details
Origin:
Jersey city , New Jersey 07302
Pickup:
Late
Destination:
Orlando , Florida 32819
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
550
Quote or Order Cost:
$785

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 7/20/2021 3:10:00 PM
Dear Amna, We apologize for such a terrible miscommunication. The discount was applied to your friend's order as per our records since he is shipping multiple vehicles. We are sorry for the price change, but the original driver had to change his route, so he was short of time. We canceled on him and assigned a different carrier who requested a higher amount of money. That is definitely our fault and we will work on it to avoid such cases in the future. Thank you for your honest feedback and stay by for the resolution of this inconvenience.